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CitizenM Tower of London Hotel Review

First off, I really wanted to stay at a CitizenM hotel as we wanted to spend a little more than our normal budget and we’d recently had a really bad stay at a cheap guest house in Earl’s Court. (I say in Earl’s Court, but it may as well have been on Earl’s Court Train track. That’s a story for another time!) I had heard about CitizenM as being a funky hotel with great design and fantastic communal areas; with a reasonable price tag too. Here’s my CitizenM Tower of London Hotel Review.

Full disclosure – I paid for this hotel room as I wanted to stay here. Any reviews on this website will be an honest representation of my stay.

To start off we booked the room online. My husband booked it and I had forgotten to mention that we could get 10% off with a CitizenM membership. I contacted them with my membership details (you can sign up for free!) and they promptly put on the discount, and included the 2 drinks vouchers as normal with membership bookings. The fast response and nice customer service, was a great start to my initial communication with them. The “Hi Citizen Lauren” greeting was a nice touch too.

Disclaimer: I believe they have changed the membership slightly now so it no longer includes the welcome drinks but the rate you get is well worth it for a free sign up!

When we arrived we went straight to the self check in desks where we were instantly greeted and asked if we needed any help. Check in took under a minute so we got our keys and headed up to check out the room. They are purpose built to be small but functional. With space being limited in the city this is a clever move for the hotel chain. It also means you aren’t paying a huge premium for space you simply won’t use. My thoughts are that the hotel is really only for sleeping in when you are visiting a city like London anyway.

The CitizenM room facilities:


We paid extra for a room with a view over the Tower of London which was a great move because it meant that we could watch the sunrise out of the full height window. We don’t normally spend a lot of time in a hotel room but with a view like that from your bed it was hard to leave! You could see people starting their daily commute knowing that you still had time to chill in the huge super-king size bed. The mattress and bedding were top notch, really comfortable fluffy pillows and space for 2 to spread out easily.

The wet room shower was small but just enough. They saved space by putting the vanity unit in the bedroom so 2 people can still get ready at the same time. The rain style shower head was a welcome addition after stomping around London all day. It’s clear the focus is put on your comfort in these rooms.


CitizenM have utilised technology throughout the hotel to make your stay as easy as possible. There is a bedside tablet available for activating the TV, temperature, lighting and window blinds which means you can lay back and adjust the room to your needs. Another point for comfort there! The tablet also includes an interactive map of the surrounding area with some suggestions of what to do and where to eat. We already had our trip planned so we didn’t use this feature. I did have a look but the suggestions seem limited. There’s also a large selection of free movies and shows to choose from, which is great if you have some time to kill or want to chill out before bed.

There are some gimmicky lighting options like “Party” and “Romance” that change mood lighting to suit. These were just a bit of fun to play with but you can also choose any colour on the wheel for the light you want. Then above the desk there are USB Ports for charging as well as a UK, European and USA plug outlet so there’s no need for an adaptor. This was a nice touch to show they are catering for visitors from different regions.


With the room being so compact storage is very important. You don’t have a lot of space to spread out so they had to be clever with it. As you walk in the door there is a small clothes hanger and bottom shelf for your shoes. There are 2 pegs on the wall for hanging towels and a large drawer under the bed for keeping your luggage out of the way. With the space restrictions and 2 people in the room, I think it’s probably only suitable for a 2-3 day trip max.

CitizenM Tower of London Hotel Highlights:


The hotels location was spot on. Right above the Tower Hill Tube Station which is easy to get to on the circle and district line trains. It’s really central, only a stones throw from Tower of London and Tower Bridge. It’s a great place to start for a walking tour with so many attractions close by.

Hotel Facilities

The communal areas were fantastic for relaxing, while surrounded by interesting Vitra Furniture and quirky London knick knacks. It meant that the rest of the hotel felt like an extension of the room. You are surrounded by awesome books and cool art pieces making for a very comfortable, homely feel. There’s free Wifi throughout but if you forget your laptop don’t despair; there are Mac computers available for free use.

The CanteenM has a 24/7 bar but the choice of snacks is limited. We didn’t have a meal here so can’t comment on the other food available but they served some lovely drinks at the bar.

At the CitizenM Tower of London there is also a bar called CloudM up on the 7th floor. With a terrace for panoramic views of this iconic part of the city it’s well worth a visit. It’s not always open so check the opening times but it’s so quiet and relaxing up there. It’s exclusive to CitizenM guests and their friends!

Overall, the CitizenM Tower of London hotel had everything we needed for our short stay in London and I can’t wait to try out the other locations. They are popping up all over the world in some awesome locations so watch this space! This new breed of hotels are going to dominate the market in expensive cities as they give a convenient and reasonably priced option in prime real estate areas.

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